UPDATE TO STANDARD TERMS SET OUT BELOW
Covid-19 Update: Whilst we continue to operate as normal, due to curent high demand, there may be a slight delay with some orders.
Christmas Delivery: Orders should be placed by midnight Sunday 13th December 2020 for Christmas delivery.
Orders placed after midnight Sunday 13th December 2020 may not be dispatched until after 5th January 2021 due to prioritisation of orders placed before the Christmas deadline and our Christmas closure.
Christmas Closure: We are closed Saturday 19th December 2020 - Monday 4th January 2021 inclusive. Orders can continue to be placed during this time and will be processed after 5th January 2021.
Delivery is offered to the UK mainland (England, Scotland & Wales) only.
Delivery on orders over £50 is FREE. For orders valued £50 and below there is a delivery charge of £2.00 for small, lightweight items to £4.95 for other items which will be indicated at checkout.
Standard delivery is usually made within 1-5 working days of your order being placed (delivery to Scotland may take 1-2 working days longer). However, there may be occasions where delays occur and Acorn Internet Ltd shall not be liable for any delay or consequence of non-delivery of any product(s) in your order howsoever caused. If you require a product urgently or by a specific date then please contact us to see if express delivery options are available before placing your order. Note: any additional charges for express delivery are non-refundable should the product be returned.
Small items may be dispatched by royal mail, however the majority of orders are dispatched by courier. When placing your order you can opt to have your order delivered to a different address (ie your work address, friend or relative) if it is unlikely someone will be home to receive your parcel. The majority of deliveries (excluding Scottish Highlands) are dispatched via DPD or DHL who allocate a 1 hour delivery slot with notification by text and/or email on the day of delivery and the ability to re-arrange your delivery or give instructions to leave with a neighbour or in a safe place if no one will be home to receive the parcel. Deliveries to Scottish Highlands are normally dispatched via Yodel's Collect+ service and we recommend adding instructions in the comments box at checkout if you wish the parcel to be left with a neighbour or left at a safe location at the property in the event that no one is home to receive the parcel. Occasionally other couriers may be used. Note: If you request your parcel is left in a safe location at a property without a signature this is entirely at your own risk and Acorn Internet Ltd and its couriers will not be liable for any parcel that goes missing after delivery is made where such instructions are given.
Where multiple products are ordered these may be dispatched in more than one package.