EXTENDED RETURNS FOR CHRISTMAS ORDERS: Orders placed 20th November - 18th December can be returned up until 10th January 2022. Orders placed after 18th December are subject to our normal 30 days return period (see below).
CHRISTMAS CLOSURE: We are closed 18th December 2021 - 4th January 2022 inclusive. Please avoid sending returns back to arrive during this period as if couriers are unable to deliver they may return your parcel to you.
STANDARD RETURNS TERMS
Acorn Internet Ltd offers 30 days approval on products purchased within which time you have the right to cancel your order following receipt and inspection of the product(s) (excluding underwear, products made to individual requirements and safety equipment eg riding hats, body protectors, etc). Products posted for return later than 30 days after receipt of your order will be rejected.
When inspecting and trying on a product(s) you should not remove any tags from the product, soil, use or damage the product and you should treat the manufacturer's product packaging/box carefully. You have a duty of care to return the item and its branded manufacturer's packaging in a good, re-saleable condition. Acorn Internet Ltd reserve the right to make a deduction from any refund amount or reject the return where any product is deemed to be soiled, damaged, used or not in a re-saleable condition. Items returned where the manufacturer's packaging is missing, soiled or defaced with writing, address labels, stamps, tape, etc will be rejected as the manufacturer's packaging is necessary for the product to be in a re-saleable condition.
If you wish to return any part of your order, include the packing slip or order confirmation email with the product and indicate on this whether the product is being returned for exchange or refund. The product, within its original manufacturer's packaging, should then be suitably wrapped to avoid damage to the product or the original manufacturer's product packaging/box during transit.
You shall be responsible for the costs of returning the product and it is recommended that you use a tracked delivery service such as Collect+ or MyHermes covered by adequate insurance based on the value of the product(s) returned as Acorn Internet Ltd will not be held liable for the loss of any products returned and not received.
Returns Address: Equine World UK, Acorn Internet Ltd, 18 Shepherds Close, Grove, Oxfordshire, OX12 0NX
Products posted for return later than 15 days after receipt of your order or where the manufacturer's packaging is missing, soiled or defaced with writing, address labels, stamps, tape, etc will be rejected.
Rejected returns will be held for a period of 7 days from the customer being notified of the rejected return within which time the customer should arrange for the item to be collected or make payment of a delivery charge for the item to be returned to them.
Products sold within our store are covered by the manufacturer’s guarantee only. Such guarantees cover faults due to defective workmanship or materials, but do not cover damage caused by misuse, neglect and lack of care, accidental damage or normal wear and tear. In the case of products believed to be faulty then please email us with a description and photo of the fault. Acorn Internet Ltd will then advise on the course of action to be taken.
If it is determined that the product should be returned to Acorn Internet Ltd or the manufacturer then in order to comply with Health & Safety regulations any alleged faulty product which has been used should be cleaned before being returned to ensure it is free from mud, dirt, hair, etc. Returns that do not meet with these criteria will be rejected and you will be charged a delivery cost for the product be returned to you.
A repair, replacement or refund will only be offered if the manufacturer deems that the product is faulty and their decision is final. Acorn Internet Ltd cannot offer any repair, replacement or refund unless the manufacturer has deemed that the product is faulty. If the manufacturer deems that there is no fault with the product and any damage is due to misuse, neglect and lack of care, accidental damage or normal wear and tear then the return of the product to you will be subject to a delivery cost.